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Inside Client Relationship Manager

Job Description

Description:


The account manager is responsible for reviewing and analyzing client accounts, recommending services to help their business, and working with the service team to facilitate a smooth transition. Account managers must be able to effectively listen to client requests or issues and work with the service manager do develop a plan for resolution. This position must enjoy working with many people across different industries to help them build their organizations without technology hassles.


Duties and Expectations



  • Work with small to medium size business clients to review service tickets and trends

  • Identify weaknesses in client service delivery and report to the service manager

  • Regularly attend networking events, including after-hours events, sponsored by Chambers of Commerce and other business networking organizations and businesses in the Central Illinois to build relationships, set appointments and provide product demonstrations

  • Adopt an effective system for obtaining referrals from current clients and working with centers of influence within the various local communities

  • Collaborate with the Inside Sales Representative for effective sales messages and prospecting activities

  • Establish regular and timely prospect/customer follow-up and call plan strategies and tactics

  • Conducts post installation follow-up calls to clients to ensure commitments were met and generating referrals.

  • Achieve daily and weekly activity targets

  • Maintain ongoing functional knowledge of current products and services

  • Assists in the preparation of all customer quote documentation in a timely manner

  • Maintains record of all sales activities in company's sales management tracking software

  • Support and participate in marketing and promotional activities

  • Be willing to travel over a 50 mile territory


 


Compensation and Benefits


We offer competitive compensation and benefits package that includes: health insurance, simple IRA, contribution to dental, vision, and life insurance. Additionally we offer 9 paid holidays, PTO, and use of a company vehicle


 


 


Minimum Requirements:


College Degree


2 to 3 years sales experience


Valid driver license with clean driving record


Self-starter with strong work ethic


Able to work independently and in a team environment


Comfortable in networking events


Ability to listen and communicate effectively


Preferred Skills/Experience:


Prior experience in insurance or professional services industry


Marketing background


Experience working with small to medium size companies


Functional knowledge of customer relationship management software



Company Description
TimbukTech, Inc is a growing IT Services company with three locations throughout central Illinois (Canton, Macomb, and Washington). We have built a great internal culture and have an exciting place to work with an energetic staff. We have a lot of fun while still taking the work seriously and serving our clients throughout Central Illinois.



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