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Work@Home Chat Support Agent

Job Description

HIRING ONLY IN CANTON, IL


 


JOB DESCRIPTION:


The work@home agent's primary role will be to assist customers via live web chat as they shop for their preferred automobile. Agents will be consultative in approach helping to bring transparency to the buying process while being an unbiased agent, providing guidance along the customer journey. Through this approach Agents will assist customers by answering or recording their questions and areas of interest while also capturing pertinent customer information (e.g., name, email and/or phone number) that enables the dealers to follow up on high value, qualified leads.
PRINCIPAL DUTIES AND RESPONSIBILITIES:



  • Act as the front line consultant providing support for customers

  • Answer or record for follow up the technical and sales inquiries of customers

  • Generate leads by acquiring pertinent contact information of customers

  • Successfully use support tools to provide customers with information, explanations or resolutions either in real-time of via follow-up

  • Ability to de-escalate challenging customer situations

  • Document customer cases and pertinent details (in internal CRM or other platforms)

  • Provide feedback on opportunities and gaps within current resources and processes

  • Use knowledge and experience to help educate and assist the customer

  • Grow your value and make a broader impact in the department


 


QUALIFICATIONS:



  • HS Diploma or GED

  • Minimum of 6 consecutive months of employment history and customer service experience

  • Outstanding communication and listening ability

  • Strong sense of customer service

  • Able to type minimum 45WPM

  • Computer skills/proficient


 


WORK@HOME REQUIREMENTS:



  • Quiet workspace at home

  • Wired internet connection

  • Must pass online assessment and internet speed test



Company Description
A global leader in business process management (BPM) and optimising the customer experience life-cycle, HGS combines technology-powered services in Automation, Analytics and Digital with domain expertise focusing on Back-Office Processing, Contact Centres and HRO solutions to deliver transformative impact to our clients. HGS takes a globally local approach, with over 44,300 employees across 70 delivery centres in seven countries making a difference to more than 600 of the world's top brands across nine key verticals. The origanisation is a part of Hinduja Group, the multi-billion-dollar conglomerate.
At HGS, we are always looking for dynamic thinkers and achievers--people who can crack innovative ideas to transform lives and add value to what we do.
Life at HGS is a fine blend of innovation and dynamism, teamwork and work-life balance, and equal opportunities and social responsibility. You can be assured that you will be working in a genuinely encouraging and supportive environment.



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